We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I am an animal physiotherapist. The owner's (i.e. clients) will be booking online for their dogs (i.e. patients). I would like some clarity as to how they would book this online, as I have had issues with this in the past (e.g. client's entering their own DOB instead of their dogs, or booking under their name). Could I speak to someone to find out the best solution for this & how best to upload client data? I am about to do client data import with the client's name & email & contact number. Please confirm this is the correct thing to do (i.e. not the patients name - their dog). Many thanks
Hello Laura,
Thank you for reaching out to us.
For that purpose, you can create custom fields where you can specify what you want to get from the customer when they are booking an appointment.
Hope this helps you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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