We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi guys
Just purchased your Plugin. Works very fine for me. Now I have one question... What is the exact difference of Events and Appointments? I cant create Appointments without Customers... Does that mean that if I am offering Yoga Courses and they are open for everyone then I have to create Events? This would mean that I cant offer different services? I think I just don't get it... Maybe you can help me to clarify!
Best regards
Philipp
Hello Philipp.
Thank you for reaching out to us.
Services are provided based on their availability.
The availability of services is determined by the Work Hours and Special Days of your employees. If the employees have working hours from Mon - Fri, from 09:00 - 17:00, all services the employees are assigned to will be able to provide appointments during those times, dependent on the duration of each service.
Special Days overwrite regular working hours, so if your employee is working from 09:00 - 17:00, you can create a special date for a certain date or date range, and override those hours. Please note that Special Days cannot overwrite Days Off.
They can be compared with services a business has to offer (haircut, training session, coaching session, etc) where you have available slots a customer can book.
Events are fixed. Like a conference - the conference will be held for 3 days, from Fri - Sun, and it will open at 09:00 and close at 13:00 every day. So, people can attend the conference by booking an event.
Kind Regards,
Aleksandar Vuković
[email protected]
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