Hello Angelo,

Thank you for reaching out to us.

Yes, that is correct. One employee can not be in 2 places at ones and when he is booked on service A in one time slot he is unavailable for booking on other services in that time slot.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello Angelo,

Thank you for reaching out to us.

Yes, that is correct. One employee can not work in 2 services in the same time slot. In that case you need to create 2 employees so that you can book 2 services at the same time. this is deigned like this to prevent the double bookiking.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hi, Angelo.

First, our apologies for the late reply.

If we understood the use-case, 

and if you need the same person to be available for multiple appointments in the same time slot,

you can make duplicates of this same Employee.

He can even have the same name and same Email, we will show you a workaround.

Here is a workaround to have the same email for multiple employees.

Basically, if you use Google or Outlook for emails ,you can put the same email ,

just place " +number"  before @ symbol,   and you will be able to save employees,

 but all emails will go to the same email address.

 For example:   ' [email protected]',  '  [email protected]',  ' [email protected]  ' etc, 

will be different while saving and you will be able to save all employees but all emails will go to ' [email protected]'  address.

Here is an example from my "fake employees", this one i name "Nick Employee", and his duplicate i just added the name "duplicate", but they can actually have exactly the same name ( if needed).

I just add the +1  before the @ symbol.

You can also hide Employee selection, if that is needed, from Amelia Customize options,

so if you assign multiple employees to one service - the customers will just see available time slots, and Amelia assigns one random duplicate Employee to this appointment.

Let me know if that works for you

Thank you

Hi, Angelo.

Sorry for the waiting time,

and i apologise but i did not fully understand what you described.

-

If i understood, the goal is for the Employees not to receive the Email notification,

but you just wish all the Email Notifications for bookings to go to the shop owner?

In this case, you can just use this duplicate employee method,

create some dummy Employees, 

and assign all the employees to same Email - and set it up to the owner's Email.

Then you can hide the Employee selection from Customers on front-end,

and they will just see available time slots.

Or if the owner will book from the back-end,

he can also book any of the employees.

-

In Amelia, it is not possible for one Employee to do multiple appointments at the same time,

so double-booking like that is not possible.

You can only create duplicates of one Employee that has the same Email,

then you will have more appointments available at the same time.

-

If you have an idea how we could improve this,

please feel free to search through our feature suggestion page, 

 to see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.

You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates;

and our newsletter, so you're informed about new features, bug fixes, freebies, etc.

-

Or, if you just meant to have an additional Email which gets all the notifications,

you can use this option :

Send all notifications to additional addresses.
This option allows you to set multiple additional addresses that will receive all notifications that you have enabled on the Notifications page. If, for example, you want the admin and/or manager to receive all emails about appointments, just write their email addresses here and all email notifications that will be sent to employees and customers will be sent to these email addresses as well. Once you fill in the first address press enter and the first address will be saved so you can add then the second one press enter, etc.

-

Let me know if i misunderstood the goal.

Thank you.

Hello Angelo.

If there's no other employee with this email address, then look in Amelia/Customers.

There's only one database table for Amelia's Users, and two users with the same email address can't exist, so when you find the customer with this email address, delete it.

Hi again Angelo.

As mentioned in my previous comment, you can't have two Amelia users with the same email address. In your screenshot, you can see that there's already an employee with this email address:

If you want to create a dummy employee, you need to add +1 to the email address, like this:

[email protected]

Hello Angelo,

Thank you for reaching back out to us.

All Amelia's users are saved in the database, and databases don't allow multiple users to have the same email.

The only way you can do this is through the database, so you'd need to navigate to wp_amelia_users table (please note that wp_ is the default database prefix, but on your end it could be anything, so look for your_prefix_amelia_users table). Then, go to Structure of that table, and drop the "email" index:

After that, go back to the table (click on "Browse" in top left of the screen above), and manually change the email addresses of all your "providers". You cannot do this from within Amelia, though, so if you were to add a new employee, you would need to save that employee with a dummy email address, then navigate back to wp_amelia_users and change his email in the database.