Hello Isabel.

Thank you for reaching out to us.

Please  first check the shortcode you've added to the front-end. If the services assigned to these new packages are in a different category, and you've created a shortcode with a filtered category, this can be the issue.

Also, please check these points:

1. Are these services visible on the site? 

2. If they are, is the employee assigned to these services?

3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:

In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.

4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.

5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.

If that doesn't work, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi again Isabel.

I'll gladly take a look, but this user is "Amelia Manager". Can you please upgrade this user to the Administrator role, so I can check it out?

Hey Isabel

Sorry for the delay, but the issue is fixed now.

I simply saved all your services again and then installed the LiteSpeed cache plugin and purged the cache in the back and on the front-end. The page now loads the correct packages:

Please check it out and let me know if you notice anything else.

Also, my advice would be to keep the LiteSpeed cache and purge the cache from time to time.

You're welcome, Isabel.

Please feel free to reach out to us if you have any further questions or concerns!