We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Since updating can no longer see appts, just stuck on loading screen
When it finally does load, after about 15 mins, every calendar day is now empty.
I need this fixed asap, we are a busy salon with customers in and out and I cant log anyone in, book appts, or take payments.
works in trouble shooting mode
Is there no way to ring you rather than waiting for a reply on a ticket which can take days
But trouble shooting mode takes down my website so it cannot stay activated
I NEED SOMEONE TO REPLY OR A PHONE NUMBER TO RING
Hello Francesca.
Sorry for the delay. There are a lot of tickets coming in, and we go through them in the order in which they are received. We don't provide live support, but even if we did, we wouldn't be able to help you over the phone.
I'll send you a new installation file in my next (private) response, so try that. If installing that doesn't help, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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