We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
when I want to modify or delete recurring events it runs for hours and nothing happens and moreover if I decide to put them online the calendar does not load. I do not understand I use amelia on other sites without problem...
Attached files: Capture d’écran 2023-06-05 à 13.53.31.png
Hello reg.
I can't say what's going on without taking a look.
Can you please tell me which events you're having issues with, and provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again.
I tried simply saving one event, and it did take 5 minutes for it to offer the option "Edit only this one or following events too". So, it's really slow, I agree, but that could most likely be coming from the number of events that you have or from the hosting/server memory. This site is not on shared hosting, is it? How much RAM do you have?
Also, can you please record a video showing me what needs to be done on the front-end? I took a look at this page and it all loads normally. I need to know what you're trying to do in order to replicate it.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
You the only page that works ! Events called "tour des yoles" I don't have problems. I can't delete all the others events (called Sortie Matin / sortie apres-midi) Why can't I delete those recurents events ?????
Attached files: Capture d’écran 2023-06-15 à 13.45.13.png
Hi again.
Can I try deleting the events from your screenshot? I need to double-check because this action can't be reverted.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes, you can delete All the events called Apres-midi and Matin
Hello again reg.
After inspecting the issue through the console, this was returned as an error:
Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 8192 bytes) in /htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/Repository/Booking/Event/EventRepository.php on line 692
This indicates that the memory (of roughly 268MB) is exhausted so much that Amelia can't use 8192 bytes (0.008192MB) to even cancel the events.
Can you reach out to your hosting provider and ask them to increase the memory (RAM) to at least 512MB?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables