Hello Glenn,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Along with that, can you please provide me with the phpMyAdmin access and I will assist you with this?

Looking forward to your reply.

Hi, Gian.

This is a very rare glitch.

 Our developers are working on permanently fixing it.

Basically, what we do when an employee was connected, then loses the button for Calendar on their profile;

In the WordPress database, there is one of the Amelia tables, 

if you are familiar with any database manager tool such as PhPMyAdmin, you can find it, 

( or you can use an easy plugin called WP phpMyAdmin) ,

 and delete all the rows from this table :  wp_amelia_providers_to_outlook_calendar.

( the wp_prefix is default Wordpress prefix, your tables probably have a different prefix, but you can easily recognize it, all tables have the same one)

And then on the right side, if you see any rows here - this is for employees that were previously connected;

simply delete the rows of the table, save the change;

And the issue should completely go away.

After that, you should be able to re-connect all employees to their Outlook calendars, and this should not happen again.

Let us know if that helps.

If not, please open a new, Private ticket, and we can check this for your remotely, we will just need remote access to your WP-Admin,  so you can send us URL with Admin credentials, but it is important to send a Private message for security reasons.

Thank you.

Hi Clément,

I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.

Have a great day!