We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3384364
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Comments

  • Marie Mouret Lafage started the conversation
    June 2, 2023 at 1:20pm

    I am writing to you regarding an issue I am currently experiencing with receiving email notifications for appointment validation.

    I have carefully checked my email settings and my inbox folders, but I have not found any of the missing emails. Therefore, I would like to ask for your assistance in resolving this problem.

    My email address is: [email protected] I have also not received any notification messages in my spam or junk folders.

    Thank you sincerely for your attention and assistance.

    Best regards,


  •  2,576
    Aleksandar replied
    June 5, 2023 at 12:44pm

    Hello Marie.

    Thank you for reaching out to us.

    An issue with email notifications could be caused by several reasons:

    1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
    2. Your website has a PHP version of less than 7.
    3. The credentials are not correct.
    4. There's something else blocking the notifications from being sent.
    5. If you're using Gmail, please check out this article for detailed setup instructions.

    Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.

    If that's the case, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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