We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Within the booking form 2.0 it is not possible to reset a date selection once a customer has selected a preferred date and time. When you have services, employees and locations that are not available all the time, the customer has no possibility to book e.g. another service since the date is locked once it was selected.
How can we offer the customer the possibility to reset a date and time once it was selected?
Thanks,
Steffi
Hello Steffi.
At the moment, the customer can go back from the date/time selection and select a different Filiale (in your case), but it's still referring to the previously selected service.
Our developers are aware of this, and they are working on resolving the issue, but I can't say when it will be implemented.
At this time, the only way to select a different service would be to reload the page.
Sorry for the inconvenience.
Kind Regards,
Aleksandar Vuković
[email protected]
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