Hello Ellie,

Thank you for reaching out to us.

How many employees do you have created on your website?

Looking forward to your reply.

Hi, Ellie.

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

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1.   When you add an Event in Amelia, and assign one or more Employees as Organizer or Staff on this Event,

this automatically blocks any time slots for Appointment booking for the Employees assigned, in the duration of the Event.

• Staff – This option is here if you need to assign some employees to the event. The option is not mandatory so you can choose whether you need an employee assigned to the event or not, and you can also assign multiple employees. Once you assign the employee that will be shown in his calendar and that employee will become unavailable for appointment bookings at that time. However, if some appointment has already been booked and you scheduled the event after, the event and appointment will be at the same time, so pay attention to this.

2. There is also another way to block any time by Google/Outlook Calendar synchronization with Employees.

If you did the integration of Google or Outlook calendars and if you connected your employee to the calendar in the employee modal, while activating "Remove Google/Outlook Calendar Busy Slots" in Amelia settings/integrations/Google(Outlook) Calendar, it will also block any time slots for booking for Services.

The Employees can manually create new Calendar Events and set it as busy. 

Those events that are set to busy won't appear as available for booking on the front. 

We hope that helps.