Hey everyone!

With the holiday season upon us, we want to share our upcoming working hours:

After that, we’ll return to our regular schedule and assist you as quickly as possible.

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.

Thanks a bunch for your understanding and support!

Warm regards and happy holidays!

TMS

Okay
  Public Ticket #3383470
customers can't book a class after 1 person
Closed

Comments

  • sabat started the conversation
    June 1, 2023 at 10:52am

    Hello, I have a big problem, I created a class where clients can be minimum 1 and maximum 15. But when a client reserves one place, the appointment is no longer available while there are still 14 places left...

    It's not a bug for one time because it's happened for every class where there are more than 1 person in this service.

    Please can you help me ?

    Thank you very much

    (Sorry, can't find my buy code to the plugins but I buy it...)

    Best regards,

    Marion

    Attached files:  Capture d’écran 2023-06-01 à 12.48.28.png

  •  2,572
    Aleksandar replied
    June 2, 2023 at 10:28am

    Hello Marion.

    Please access Amelia Settings/Activation Settings and enable the "Allow booking below minimum capacity" slider:

    3522312737.png

    If the minimum capacity is not reached, the appointment will remain in the "Pending" status. There are no options that will automatically cancel the appointment if the minimum is not reached, bt we'll be working on that in the future. For the time being, the employee assigned to the service should manually cancel the appointment and in that case, the "Appointment Canceled" notification will be sent.

    Our developers are currently working on automatic refunds, so this will be included in the near future, but at this time, you would need to access the payment provider's panel and manually refund any deposits or full payments related to that appointment.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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