We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3383470
customers can't book a class after 1 person
Closed

Comments

  • sabat started the conversation
    June 1, 2023 at 10:52am

    Hello, I have a big problem, I created a class where clients can be minimum 1 and maximum 15. But when a client reserves one place, the appointment is no longer available while there are still 14 places left...

    It's not a bug for one time because it's happened for every class where there are more than 1 person in this service.

    Please can you help me ?

    Thank you very much

    (Sorry, can't find my buy code to the plugins but I buy it...)

    Best regards,

    Marion

    Attached files:  Capture d’écran 2023-06-01 à 12.48.28.png

  •  2,576
    Aleksandar replied
    June 2, 2023 at 10:28am

    Hello Marion.

    Please access Amelia Settings/Activation Settings and enable the "Allow booking below minimum capacity" slider:

    3522312737.png

    If the minimum capacity is not reached, the appointment will remain in the "Pending" status. There are no options that will automatically cancel the appointment if the minimum is not reached, bt we'll be working on that in the future. For the time being, the employee assigned to the service should manually cancel the appointment and in that case, the "Appointment Canceled" notification will be sent.

    Our developers are currently working on automatic refunds, so this will be included in the near future, but at this time, you would need to access the payment provider's panel and manually refund any deposits or full payments related to that appointment.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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