Hello Jim,

Thank you for reaching out to us.

Can you please provide me with the screen recording of the issue that you are dealing with?

Looking forward to your reply.

Hi, Jim.

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

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We are not able to reproduce the issue you described.

If we add some Custom HTML such as paragraphs, new lines and text in our Email Notifications,

all the content stays as we saved it - even if we switch to Text Mode.

And our Test customer receives the Email in the same format as we set in the HTML,

all the paragraphs stay on their own line, they do not wrap under same paragraph.

Some screenshots :

And you can download my Test Video here, from weTransfer, if you wish.

Can you please send us a text file with the HTML that you are trying to use,

and we can try to replicate it - perhaps there is some specific formatting in the HTML that Amelia does not accept?

And if you could record a Video to show us how the issue looks on your end?

-  If the screenshots or Video contain any sensitive data, please send it as PRIVATE reply, for security purposes.

2. In regards to setting a default HTML Email Template for all Notifications,

at the moment we do not have anything like that.

You can only set up a default template , for example, for all Services, for a specific Appointment Status,

such as setting a custom Email notification Template for all "Approved" appointments, or "Pending" etc.

But it is not possible to set one HTML template for all appointment Statuses, for example, if that is what you need.

You have to go in each Template and manually set up the HTML / or copy and paste the content as needed.

But it is an interesting idea for a future development.

Please feel free to search through our feature suggestion page, 

 to see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.

You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates;

and our newsletter, so you're informed about new features, bug fixes, freebies, etc.