We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
What happens when the appointment has been canceled after payment has been made?
Suppose the client has booked an appointment through the website by making a payment, then he wants to cancel it, or the company wants to cancel it. Will the client who made the payment for the appointment get a refund?
Thanks
Hello Mayank.
Thank you for reaching out to us.
Amelia doesn't yet have the auto-refund functionality. Our developers are working on it and it should be included in the near future, but I don't have an ETA on that yet.
At this time, you'd need to locate the transaction in your payment engine's portal and manually issue a refund.
Kind Regards,
Aleksandar Vuković
[email protected]
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