We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, when a numeric slider filter is used, any rows where the value is null are hidden. Even if the slider isn't used. Not sure what the fix is. You may need to give users an option to display missing values and add `or (`col` is null)` to your internal SQL filter.
Note that if you don't use a slider it's fine. The problem is I can't seem to "clear" the slider. Maybe you need to add an "on/off" button to slider.
Hi, Scott.
Thank you for reporting this bug.
I have reproduced it on our Sandbox Demo site, and passed my reproduction Video to our QA Team,
they will make a task for the developers to fix this as quickly as possible.
Thank you for the suggested workaround/fix ideas, we are passing everything to our devs.
We don't have an ETA on when the fix will be available, but please keep a lookout on our wpDataTables changeLog.
It will be stated there during updates which bug fixes have been implemented at each update.
Kind Regards,
Miloš Jovanović
[email protected]
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