We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, when a customer wants to book several dates for a course and he encounters the error message "The time slot is not available". Is there a way to find out which time slot exactly is blocking a booking? instead of testing all dates ???
Hello Milove.
Can you please update the plugin to v6.3.1 and test again?
It could be that you configured the booking limit per customer, and until v6.3.1 there was no way to differentiate if this is the cause of this error, or an actual time slot issue (which should not happen, by the way, unless another customer booked the same time slot a second before this customer did).
Please let me know how it works after updating to v6.3.1
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi,
I hope you are doing well. I'm having the same issue, my version is 6.3.1 as well. Any suggestions?
Best,
Lucas
Hello, I solved my problem. The problem came from the fact that my client (the site owner) was adding client appointments directly to his Google calendar, a calendar which is linked to AmElia. Which had created a problem with the reservation time and the buffer time.... and that's why this error message appeared.
The solution we found is to add the appointments directly via Amelia in the dashboard and not on the google calendar.
I hope it will help you
Hi Milove!
Thank you for the answer, I'll double-check with my client to see if this is happening to her, shes also using Google Calendar and scheduling stuff from outside of Amelia.
Thanks again,
Best,
Lucas
Hello Lucas,
Thank you fro reaching out to us.
Please check that out and let us know what is the case.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables