We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi!
Basically I am having an issue where the working hours do not work. What I mean by that is that even though the working hours have been set, they do not reflect on the front end booking.
Also, is there a way to change the time so it shows as military time (example: 14:00)?
Best!
Richard
Attached files: Screenshot 2023-05-31 at 11.31.29.png
Screenshot 2023-05-31 at 11.31.03.png
Hello Richard.
Thank you for reaching out to us.
When I check the front-end site, I can see that the service is offered from 08:00 - 15:00, so there's a 2-hour discrepancy with what you configured.
This is usually caused by incorrect time zone settings. Since Amelia doesn't have any time zone settings, please access WordPress General Settings, and select your city in the Time Zone drop-down. If your city is not available, choose a city that's in the same time zone.
That should correct the issue with the offered time.
As for the time format - while you're in WordPress General Settings, you can also configure the time format that will be used by Amelia.
Kind Regards,
Aleksandar Vuković
[email protected]
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