We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3382235
Service Times for Employees
Closed

Comments

  • Krishna Temple started the conversation
    May 31, 2023 at 2:22am

    When a booking is made for an employee for a certain period, why the whole day is showing as not available in (red)? It should only show not available for the booked time. Rest all times should show available. How to configure it?

  •  1,696
    Uroš replied
    May 31, 2023 at 3:56pm

    Hello Krishna,

    Thank you for reaching out to us.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

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    You can try wpDataTables add-ons before purchasing on these sandbox sites:

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  • Krishna Temple replied
    May 31, 2023 at 5:49pm

    If there a certain setting you need check, please let me know, I can take screenshots and share with you in pdf.

  •  1,894
    Miloš replied
    June 2, 2023 at 11:34am

    Hi, Krishna Temple.

    When we go on the site to check which Services you have,

    we are not able to find any Amelia content on these pages.

    We see there are some navigation pages from the main menu of the site that are called "services", but can't seem to find the Amelia Booking anywhere.

    7629318150.png

    -

    If you are not able to provide us Admin access so that we can check the setup,

    can you show us some screenshots or a Video, for some important points, such as :

    1. What is the duration and if you set buffer times for this Service?

    The buffer times will be added into the total duration of the time slot, so that needs to be checked.



    2. Did you add Custom Durations available for the Service?

    1290144762.png



    3. Show us the Working Hours, if you set Special Days or "Days Off" for this Employee

    8507892338.png


    4. Did you assign one Employee to this Service, or you have multiple employees assigned to it?


    5. Show us the Appointments Tab, and just select this Employee - if we understood, you just want to troubleshoot the available times of one specific Employee?

    And confirm more details about the time period that is in question, is it a specific day that should be available, but is not, etc?

    5831400644.png



    6. Is this Employee connected to any Calendar with synced Busy Slots, such as Google or Outlook Calendar,

    and does the employee have some Busy Calendar Events for that particular day?



    7. Check in the Amelia General Settings, show us a screenshot there, too.

    6950236136.png


    If any screenshots or a Video has sensitive data, please mark Reply as Private, for security reasons.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  • Krishna Temple replied
    June 6, 2023 at 4:37pm

    I sent email with attachment and settings, I still did not get the reply.

  •   Miloš replied privately