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Hi there,
I hope you're well.
I'm contacting you because after configuring Stripe, payments doesn't work and we get the message " Désolé, il y a eu une erreur durant le traitement de votre paiement. Veuillez réessayer plus tard. " which means " Sorry, there was an error processing your payment. Please try again later. "
Why does this happen and how can we remedy to this error quickly this is urgent please ?
Thank you very much and have a great day !
Kind regards,
Damian
Hello Damian.
I can't check out what the error is since you're using live payments, but please check out the video attached to my response, so you can try.
Basically, when you get to the payment step, right-click and inspect the console. Switch to the Network tab and add your card details and try to pay.
When it fails, you should see a red line, similar to the one shown in my screen recording. The error in my screen recording is that I'm using a test card in a live environment, but you should see a clearer error message, and hopefully the reason why it fails.
Please copy and paste the PREVIEW and the RESPONSE results here, so we can see what's going on.
If you see an error saying that credentials are incorrect, you will need to check the Live credentials on your Stripe account and make sure the correct credentials are added to Amelia as well.
Kind Regards,
Aleksandar Vuković
[email protected]
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