We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I just noticed that there is a UX problem on the join button (see picture). There is no need to have 2 upload buttons, it's appearing on mobile and desktop. It's confusing for users.
Is this a lack of configuration on my end or is it coming from you ?
Attached files: WhatsApp Image 2023-05-30 à 12.17.59.jpg
Hello Pablo.
We can't replicate this issue on our end, so it could be a conflict with the theme you're using or another plugin:
Can you please share the URL where the form is with me, and I'll gladly take a look?
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
The reservation form is here > https://www.plombierpaname.com/reservation/
Thank you Pablo.
The issue is coming from the Bootstrap.js library. You can resolve it with this CSS:
Our developers are going to work on this for our upcoming updates, so it's resolved for the future without the need to add custom CSS.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey ! thanks for the fix, It was the next step on my list (the CSS one).
So you confirm it is not coming from another plugin or the theme on the website ?
Hi again Pablo.
It's caused by the Bootstrap.js conflict with something else, but our developers told me they will inlcude a fix in one of our upcoming updates.
As for translating the string, I suggest installing Loco Translate plugin and search for this string and translate it.
Let me know if there's anything else I can do to help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables