We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good Day, I purchased premium a few months back and have it deployed on a managed wordpress site with IONOS, however as I have to connect to a separate database and IONOS don't allow this on a shared environment, I have had to look to build my own wordpress site in a vps.
So what I want to be able to do is deactivate premium on the current https://danumcup.co.uk site and port it to a new server.
I cant see any way to do this at the moment - however the reason I purchased premium was to connect to an external data base
all help appreciated
Hi, Gareth.
When you are moving on live site from local or stage site (or vice-versa) we can suggest using Plugin Duplicator. We use it and it's working fine because it will transfer all the files and also the tables to the database.
Other than cloning the site, another option would be to copy all database tables (wp_wpdatatable_#) along with tables wp_wpdatatables, wp_wpdatacharts, wp_wpdatatables_rows and wp_wpdatatables_columns. Then, in wp_options table, you would also need to export the following option_names:
It is rather cumbersome to do all this, but unfortunately at the moment, it's the only way.
Important to note, for tables linked to an existing data source, you would need to change the file path, because at the moment the file path depends on the domain, so if you change the domain, the URL to the file will also have to be changed.
Our developers will be working on adding an easier solution to export everything, but we can't say an ETA on this.
- There are also certain export functionalities, to export individual tables using Table Tools.
- If you also need to switch domains;
In our store you can go to "My Licenses" and click on the "Manage Domains" button:
From there, you will be able to deactivate the old domain (while it's still active), and then simply activate the new domain in wpDataTables settings/Activation, once you move the site.
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You can also easily deactivate the 'old site' if you log in its Wp-Admin, go in our plugin's settings/Activation,
hit "deactivate" there, and then in the new site you can activate the licence in our plugin.
Let us know if that helps.
Kind Regards,
Miloš Jovanović
[email protected]
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