The website isnt live so you wont be able to see it.
The service is set for custom duration- i can book the first option (one hour), but when I choose the second, the popup abruptly closes. I have availability set to cover 1 hour 30 minutes, and I am not sure what is happening.
I can't replicate this locally, and since I can't access your website, I'm not sure I'll be able to assist you fully.
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Since this is a public ticket, please make sure to enable the PRIVATE response.
The website isnt live so you wont be able to see it.
The service is set for custom duration- i can book the first option (one hour), but when I choose the second, the popup abruptly closes. I have availability set to cover 1 hour 30 minutes, and I am not sure what is happening.
Here is a video: https://drive.google.com/file/d/1J3tE_b7-b4ZD-_fX2kV0Rag1DwiflVVB/view?usp=sharing
Hello Carrie.
Thank you for reaching out to us.
I can't replicate this locally, and since I can't access your website, I'm not sure I'll be able to assist you fully.
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Since this is a public ticket, please make sure to enable the PRIVATE response.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
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