We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3378024
Cacheing serial array
Closed

Comments

  • Jeremy Cointin started the conversation
    May 24, 2023 at 8:00pm

    I'm using a wpData Chart that uses a table that is populated with data from a serialized PHP array. My issue is it doesn't update when the data changes and I refresh the page. It's almost like the javascript data result was cached. Is there a way to stop this cache? My environment does NOT cache the URL because when I refresh the data URL directly it shows the most recent data immediately. 
    But with the wpData Chart it doesn't update until about 10 - 30 min later. After multiple refresh attempts. 

  •  1,894
    Miloš replied
    May 29, 2023 at 5:36pm

    Hi, Jeremy.

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    -

    I am not sure i understood the main issue in your use-case.

    Are the table and the chart both not updating when you change the source PHP data,

    or the table connected with the source PHP array is updating when you refresh the page,

    but just the Chart is not updating the data?

    -

    That should not happen, we are not able to reproduce this issue.

     On our end, and as far as we know for other users, all our charts are correctly updating with the source data from the tables when the page is refreshed.

    -

    You can try to use our Cache and auto-update cache feature, that might help.

    Please check more details on how to try this here.

    Let us know if that helps.


    Kind Regards, 

    Miloš Jovanović
    [email protected]

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