We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello.
Although it hasn't occurred too many times but we've observed 2-3 times through email copies that the Google Meet link in the "Appointment Confirmed" not generating despite Employee having Google Account Connected (verified in Employees section)
How do we prevent this from happening in future? We can't afford to have these kinds of issues occurring unexpectedly. We do request the Employee to reconnect their Google Account which fixes this but if the Google Account is not connected properly, we should be able to identify it in Employees section (blue button when not signed in, red button when signed in) we saw the button was red "Sign out from Google" which meant it was connected, still didn't generate link. Why did this happen?
Hello Shantanu,
Thank you for reaching out to us.
Can you please let me know if there is any connection between the cases where the Google Meet link has not been sent?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hey Uroš,
Sorry but I didn't get your question
Hello Shantanu,
I wanted to know if the Google meet link is not being generated for specific services or employees or randomly.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Uroš,
Sorry for the delayed response. It's completely random. Rare, but completely random and we have to request Amelia Employees to reconnect their Google Account to fix it. If the connection is broken in some point in the future, it'd be great if we can be notified about it. If only there was some daily check of all connected google accounts which could give us a report that all accounts are connected properly and thus google meet link will generate for every appointment
Hello Shantanu,
At the moment, there is no notification for when the Google account is disconnected, but I will forward this to our management to have this included in the future.
In the meantime, please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables