We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Why is it taking so long to get support feedback? if you do support in the same spirit, I will have to make a refund
Hello Valentin,
Thank you for reaching out to us.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
We will respond to the other ticket you created as soon as possible.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I totally understand this situation. Now I have already pressed the refund button and I'm waiting for this to happen. At the moment I am not ready to enter the work due to your congestion. Maybe I'll come back to your app later when I try another one.
Hello Valentin,
Really sorry to hear that you are moving away from the Amelia plugin.
If you wish to come back to Amelia, we will provide you with a 20% discount coupon for a license purchase.
I wish you all the best in your future endeavors.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks for the generous offer, but I would still like to be helped to adapt your application to my site. Here is an example of what I really dislike (007.jpg ). You can see how the address field is too short. This does not mean that you do not fully think over what you are doing. This is a small example, but indicative. there can't be an address field with such a short one. I see that you have a form divided into two columns with such a screen width and there is no way to fix this except in the code. And in general, the question of external adaptation of the booking form to the style of the site is very open. If they can help me in this matter, I will return to your Plugin. Also, I don't like that the shape seems to be flying or protruding above the on-line content of photo 008. I would like to get a flat style. Although I will solve the problem using CSS, but it will take me much more time than a non-professional than you.
Attached files: 007.jpg
008.jpg
Hello Valentin,
Thank you very much for your feedback on this, we appreciate it very much as we are constantly working on improving our product and adapting it to as many customers as possible.
I will have this passed to our management as valuable feedback.
In the meantime, please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables