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I initially signed up for the basic annual plan, but within an hour or so I realized I needed to upgrade in order to use packages.
I submitted the upgrade payment successfully, as seen on my account dashboard (see attached).
After upgrading, the packages option has never become available.
I have deactivated and reactivated the license twice, including completely deleting and reinstalling the plugin. I've cleared cache and done a hard refresh in my browser.
Can you help?
Well, I went in and configured the form while I waited for a response, and when I went back to the services page - there was the package option!
I'll leave this ticket here in case anyone else runs into this.
See attachment for the location.
Hello Stephanie,
Thank you for reaching out to us.
We are glad that everything is fine now. This can be just a caching issue. What matters is that everything is fine now.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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