Hello Thomas,

Thank you for reaching out to us.

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

We would need an URL of that page where this happens and please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply. 

Hello Thomas.

Sorry for the delay, Marko is out of the office so it took some time for us to reach his tickets.

This is most likely caused by cache, as you mentioned earlier.

The error is coming from here: https://optlearn23.wpengine.com/wp-content/plugins/ameliabooking/public/js/chunks/amelia-booking-cabinet-b13b4e211a60ce461b52.js

The "Chunks" generate new files with new hash every time you make changes in the Customize section (especially for 1.0 forms).

It's usually reset when you access Amelia/Customize/Booking Forms 1.0 and simply hit "Save". I did that, but it failed to fix the issue. I did a bit more digging around, but the error is still the same.

I know managed WP support hesitates purging the cache completely, but can you ask them to do this and let me know if that helps?

Hey Tom.

I tried to purge cache on a WPEngine Managed site and it failed to fix the issue. It's only when their support flushed all cache on the site when it started working.

We've just released a new update, though, with some fixes included, so please try updating the plugin first, purge the cache again, and see if that works.

If not, reach out to WPEngine's support and ask them to flush all cache on the site and then let me know. If it doesn't work, we'll engage our developers.

Hey Thomas.

I can't see what's wrong here. The ticket's been forwarded to our developers, so as soon as I hear from them, I'll get back to you.

Hi again Thomas.

When our developers checked the page, they saw there was a 301 error - moved permanently.

Adding permissions for the "Student" role with our customer doesn't help, so they asked if you can clone your website.

If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.

Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

Also, since this is a public ticket, make sure to enable the PRIVATE response when sending us the files.

Hello Thomas.

There is some custom code on your child theme that generates this issue with Amelia auth.

We added an if statement that doesn't redirect the admin-ajax API call if a user is logged in.

if (is_user_logged_in() && in_array( 'wpamelia-customer', $current_user_roles )) {
    return;
}

in:

restrict_access_by_role

function of your active theme functions.php file.

You're welcome, Tom.

Glad I could be of assistance.