Hello Cagdas,

Thank you for reaching out to us.

Can you please let me know which mail service you have configure on the Amelia/Settings/Notifications page?

Looking forward to your reply.

Hello Cagdas,

Thank you for clearing that up.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Cagdas,

Thank you for your patience.

I have tested it out locally and it works fine. Can you please provide me with the booking page so I can test it out and provide you with an update on this?

Also, please let me know which service I can test out.

Looking forward to your reply.

Hello Cagdas,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

I tested it out the way you described and it worked just fine.

Can you please test it out now and let me know if it works or not?

Looking forward to your reply.

Hello Cagdas,

My apologies for the misunderstanding, I tested it out previously with one customer that brings additional people. I tested it out now with 9 customers and I received the email in regards to the recurring appointments.

Can you please confirm if the employee received an email as well?

Looking forward to your reply.

Hello Cagdas,

Thank you for clearing that up and for your patience.

I have passed this to our developers and will provide you with an update on this as soon as possible.

Hello Cagdas,

There seems to be an issue with making a certain amount of recurring appointments and our developers will have this checked and provide you with an update on this.

Thank you for your patience.

Hello Cagdas,

Would you be able to provide us with a staging site, along with FTP, and the database, so our developers can debug the plugin, and see what's going on?

If you're not able to provide us with a staging site, can you clone your website?

If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.

Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

Hello Cagdas,

Thank you for that.

We have noted that this is an issue with the Amelia plugin and it will be resolved in one of the future updates.

Thank you for your patience.

Hello Cagdas,

I wanted to check with you if we can create a duplicate of your website for debugging purposes and we will provide you with an update on this.

Looking forward to your reply.

Hello Cagdas.

Our developers found a bug and logged it. It will be fixed for our upcoming updates.

If they fix the issue before the new update is released, I'll send it to you.

Unfortunately, not yet.

I've reached out to our developers about this and I'll get back to you when I hear from them.

Hello Cagdas.

I can send you the installation file for v6.3.1 with all bug fixes that were completed by this time but I can't guarantee that the fix is included in it. They said that it should be included in our upcoming update, which should go out within a week if everything goes well during testing.

I'll post a private response, so you can download it.

Hi again Cagdas.

Apparently, the fix for this issue hasn't been included in the fixes that were applied to the current version of the plugin.

I asked our developers to try and squeeze it in the upcoming update which should go out soon. I can't promise that it will, though. The bug is found, and there's a task to fix it, but depending on the complexity of it and the previous tasks, there may not be enough time to fit the fix into the upcoming update.

Once you see Amelia 6.4 is released, make sure to update the plugin, purge all the cache and let me know if that helped or not.

Hello Cagdas.

We've been informed that you reported the issue is not resolved via email.

Please keep the conversation about support/technical issues on this ticketing platform.

We've tested v6.4 with 15 customers and 15 appointments, and the emails arrive without issues.

If you're still having issues with booking, please access Settings/Integrations/Google Calendar and change the "Maximum Number of Events Returned" from 50 to 2.000 or 2.500:

If that works, please let me know.

Hi again Cagdas.

Can you please try again? I've enabled a setting in Amelia that may correct the issue.

If it helps, I'll let you know how to reach it as it's currently hidden.

Make sure to try it out on the new website you just sent me access for.

Thank you, Cagdas.

I'll check it out with our developers and I'll get back to you as soon as I have news.

Actually, Cagdas.

I can't access the database with the URL you provided:

I tried with VPN on and off, but it makes no difference.

Can you check the URL?

Thanks, Cagdas.

I forwarded this to our developers and as soon as I hear from them I'll let you know.

Hi again Cagdas.

Yes, but nothing is worth mentioning. They are trying to optimize the plugin as it seems that the large number of recurring appointments and the large number of customers for each of the appointments is causing the issue.