Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hi,
in this page https://www.comecaagora.com/reviews-eduardo-fonseca/ after this paragraph " Marcar sessões com Eduardo Fonseca" there is a shortcut [ameliastepbooking employee=1] that is not displaying the booking.
Also in other pages like homepage https://www.comecaagora.com/ is not showing [ameliastepbooking].
All these were good and working since 20may but today they just are not showing.
What happened?
Maybe it's easier to see direct to this page https://www.comecaagora.com/catalogo-servicos/
It's the [ameliacatalogbooking] shortcut inside the page but now is not showing.
Hi,
just to add that it display the catalog in Chrome browser but it doesn't display in incognit with Edge browser. The same URL https://www.comecaagora.com/catalogo-servicos/
Please take a look to the attachement.
Hope you can fix quicly.
Looking forward
Attached files: Amelia catalog missing.png
Hello Eduardo,
Thank you for reaching out to us.
When this kind of issue occurs, where the booking form is not displayed when the user is not logged in, this is due to some security measure from the hosting blocking the booking form from being displayed.
In 99% of situations of this kind, hosting is able to resolve this issue. Could you please reach out to them and let us know if you managed to get this resolved?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
thank you for your reply.
The server is the same althoug it works for chrome and not for Edge so I don't understand why is a Hosting issue.
And also always worked fine to be honest (or I would earlyer created a ticket right?) so why now?
What shall I tell to host support? What should they confirm or looking for?
Looking forward,
EF
Hello Eduardo,
Thank you for clearing that up.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
HI Uros,
I already sent to a private ticket.
Please confirm.
Kind regards
Hello Eduardo,
The reason I mentioned that this could be a hosting issue is because the form is not displayed when the the admin is not logged into WordPress.
Can you please check with them and let me know if they were able to assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables