We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
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Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
I have set up the google calendar sync following your instruction articles but it doesn't sync. Only newly made appointments made in Amelia show up in my Google Calendar. Already existing ones do not sync. Appointments created in Google calendar do not show up in Amelia as busy.
Please advise. Thank you!
Martina
Hello Martina,
Thank you for reaching out to us.
Those events must be set to busy so that they become unavailable in Amelia. You can do that easily you just need to check for 3 things
1. You have option Remove Google Calendar Busy Slots in Google Settings in Amelia plugin. When you enable this option it will be removed the busy slots in your employees’ Google Calendars from their work schedules in Amelia. When enabled, time slots from the Amelia Calendar will be removed whenever there is an event in the Google Calendar.
You can read more in our documentation about Configuring Google Calendar in the Amelia WordPress Booking Plugin.
2. In order for these slots to be removed the events in Google Calendar must be set as Busy.
3. In settings/inetgrations you gave option called maximum number of events returned to 2500 please make sure that is set like this
And make sure to purge the cache.
This should help.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko
I did all of those three things before even writing to you. I did read all the other tickets about syncing. :-)
New events to sync now. But appointments that I have scheduled through the backend for example through a package that I added from the backend last year do not sync. It doesn't really matter anymore now because all of those packages are finished but I just wanted to let you know that it seems to have made a difference whether it was scheduled by myself or the client.
Hello Martina,
We are glad to hear that everything is working fine now, and if those appointments were made before you completed the integration they can not sync afterward. But when you book an appointment for a customer on the back end those appointments should be now synced with your emplyoee calendar. If this is still not the case we would need to take a closer look.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables