We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
As I try to help myself by looking at public tickets that have been resolved, it's very frustrating that the posts display from the newest one first. So in order to see the initial problem and the process that went into fixing it, I have to start at the bottom and read the post backwards.
Can you fix it so that, like practically every other help forum in the world, the posts display from oldest to newest?
Hello Andrew,
Thank you very much for your feedback and suggestion, we appreciate it.
We will reach out to ticksy as they are the ones that manage this support platform and hope that they will include this in the future.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
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