We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3373598
Very slow loading tables
Closed

Comments

  • Jon Siswick-Clark started the conversation
    May 18, 2023 at 7:53pm

    I have less than 5k rows in my table, but it takes a really long time to load(15 seconds), is there anything that can be done to make it load faster, as it looks like there is an issue to the end user right now :( 
    FYI; I am using a Googlesheet! 

  •  1,894
    Miloš replied
    May 22, 2023 at 11:04am

    Hi, Jon.

    Something from your site or hosting server seems to be blocking a number of these image thumbnails that are trying to load from the Google Sheet table.

    For example, one of the XML files/thubmnails that has the 403 ( forbidden) error is this one :

    https://yakyik001.s3.amazonaws.com/corals/NemosReef/thumbail/ovdpk49qta605gci

    7589387413.png

    -

    If i try to open this path in a browser, it says the access is forbidden.

    And this is in the Browser Developer Console of your page with the table, there is a constant try to load these files, while something from the site or hosting server keeps blocking it with error 403.

    1278227892.png
    8004716616.png

    6025171135.png

    -

    I tried to disable all your other plugins, and just left wpDataTables, but still the same issue.

    Which means that you probably have some permission issues coming from the hosting server.

    Look at the back-end of this table and open the browser developer console ( For Chrome and Mozilla the hotkey is F12), and you will see these errors 403 :

    1657940217.png

    Please reach out to your hosting support, show them these screenshots and ask them to find what is blocking these files from loading.

    Let us know how it goes.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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  • Jon Siswick-Clark replied
    May 24, 2023 at 1:57am

    Yes, it was because the data needs to be updated on a daily basis, I updated today and did a quick check and there were no 403 errors, but the site still took ages to load :(
    Is there a faster way to do this instead of via googlesheet?

  •   Miloš replied privately