When creating a new booking with a logged in wordpress subscriber, an Amelia Customer is not appended to the user roles of the user.
Also, on the my bookings page I have the customer panel but the customer panel requests that the customer is sent a code even though they are logged into wordpress.
Could you help me to get the customer panel to display the details of the customer based upon thier login?
Can you please enable the "Automatically create Amelia Customer user" option on the Amelia/Settings/Roles settings/Customer page and let me know if it works or not?
Yes, this has already been done. Regardless of if I create a booking with no account (to create one) or create a booking through an already existing user role, the amelia customer is not created.
Version 6.3, could this be to do with the elementor update and subsequent apps updates in the last week>?It did used to work but not sure when it last worked correctly
Looking a little further, if I go into the customer in Amelia dropdown on the backend, it is not linked with the Wordpress account and I cannot search for the account, can only create new. However, on creating new it links to the same account.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
When creating a new booking with a logged in wordpress subscriber, an Amelia Customer is not appended to the user roles of the user.
Also, on the my bookings page I have the customer panel but the customer panel requests that the customer is sent a code even though they are logged into wordpress.
Could you help me to get the customer panel to display the details of the customer based upon thier login?
Hello Graeme,
Thank you for reaching out to us.
Can you please enable the "Automatically create Amelia Customer user" option on the Amelia/Settings/Roles settings/Customer page and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi Uros,
Yes, this has already been done. Regardless of if I create a booking with no account (to create one) or create a booking through an already existing user role, the amelia customer is not created.
Can you help?
Graeme
Hello Greaeme,
Cna you please let me know which version of the plugin you have installed on your website?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Version 6.3, could this be to do with the elementor update and subsequent apps updates in the last week>?It did used to work but not sure when it last worked correctly
Looking a little further, if I go into the customer in Amelia dropdown on the backend, it is not linked with the Wordpress account and I cannot search for the account, can only create new. However, on creating new it links to the same account.
Hello Graeme,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros
Do you have any more info on my issue?
Kind Regards
Graeme
Hello Graeme,
Thank you for the credentials.
I was unable to log into the credentials you provide me with.
Can you please provide me with the updated credentials and I will provide you with an update on this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Graeme,
Thank you for providing me with the credentials.
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros
i cannot see that there is any difference. Amelia customers are still not being created but can be added manually
Can you advise? Should I also upgrade to latest version whilst this investigation is going on?
Kind Regards
Graeme
Hello Graeme,
Thank you for the update on this.
I tested it with my customer and it got created after booking an appointment.
Please test it out from your end and provide me with an update on this.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables