Hello Thomas,

Thank you for reaching out to us.

At the moment, you can add the URL through the database, but please note that it will come up as HTML:

So, it's a bit ugly, but at least it works.

To do that, you need to access the wp_options table in your database, and in there search for "amelia_settings" in the "option_name" column. It will return one row, so you need to edit it. Look for “ics” and you'll see this:

"ics":{"description":{"appointment":"","event":"","translations":{"appointment":null,"event":null}}}

Modify the appointment, so it looks like this:

"appointment":"Zoom Join: %zoom_join_url%"

And that's it.

We'll work on a better solution in the future.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello Thomas,

No, this is the only solution at this time and this is the job for the developers and we do not have an eta when this will be changed.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello Thomas,

This was the old workaround perhaps this is not possible anymore due to changes in Zoom. For now, this is how it works and we'll work on a new solution in the future.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello Thomas,

You can share and the Zoom link with Amelia. You asked about adding it to ics file.

You can send the Zoom link in notifications to your customers, you can also find it inside the appointments and events information.

If you are looking like an employee/admin or manager user in Amelia for the appointment you will find a link once you click on the appointment in the appointments list or if you click on the “Edit” appointment option and then open the Zoom tab. You will see two links there, one for the host and one for the participant, so if you need to send a link to the customer again you can send them a link for the participants. If, on the other hand, you are looking for the link in events, open the Event page, click “Edit” Event and you will see both links right away below the date and time settings.

Customers can also find their link if they access their Front-end Customers Panel. 

The link will be shown once they click on the three dots icon next to the appointment/event and click on “Join Zoom Meeting”.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hey Thomas.

Marko is out of the office, so I'll take over.

The suggested placeholders aren't the only placeholders available in there, so you should still be able to copy the Zoom placeholder from the email Notifications, and paste it - it should work.

If it doesn't work, you can share your database access credentials with me (in a PRIVATE response), and I'll add it for you.