"Emails not being sent" (#3371860) / TMS-Plugins

Kelly started the conversation
May 16, 2023 at 10:40pm
Hi Team,
We are not receiving booking emails (nor is the customer). I have added Gmail as our SMTP server to try and fix this issue but still no emails being sent or received.
1,622
Marko replied
May 17, 2023 at 7:11am
Hello Kelly,

Thank you for reaching out to us.
An issue with email notifications could be caused by several reasons:

Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
Your website has a PHP version of less than 7.
The credentials are not correct.
There's something else blocking the notifications from being sent.
If you're using Gmail, please check out this article for detailed setup instructions.
Please check these points, and let me know if you were able to resolve the issue.
Looking forward to your reply.
Kind Regards,

Marko Davidovic [email protected]

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