As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
So, is this the only means to get support for Amelia? A message asking if I can re-install the plugin, which didnt solve anything, and silence?
Most of the features in the plugin are not loading, not even the license activation, apparently there's others with the same problem. If something like that happens while the site is running, it would be disaster for my business. Is this normal? As someone that just bought the subscription, I'm really scared to and uncertain if I should use Amelia at all.
Nevermind, already asked a refund. Glad I could see how this platform works before causing some real damage.
Same here bro. They don't answser my private ticket. My client is very upset because Amelia is broken on his site and the support leave us without answer.
Hello Felipe and Richard,
I have checked and Felipe got an answer on his ticket, Richard you can send me the link to your ticket so that I can check that also? Please bear in mind that our official work hours are from 09 to 17 CET.
When we have an unusually high number of tickets that are coming in . Our response time can take longer than usual and we do apologize for that. But we try to help as best and as fast as we can.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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