We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
So, is this the only means to get support for Amelia? A message asking if I can re-install the plugin, which didnt solve anything, and silence?
Most of the features in the plugin are not loading, not even the license activation, apparently there's others with the same problem. If something like that happens while the site is running, it would be disaster for my business. Is this normal? As someone that just bought the subscription, I'm really scared to and uncertain if I should use Amelia at all.
Nevermind, already asked a refund. Glad I could see how this platform works before causing some real damage.
Same here bro. They don't answser my private ticket. My client is very upset because Amelia is broken on his site and the support leave us without answer.
Hello Felipe and Richard,
I have checked and Felipe got an answer on his ticket, Richard you can send me the link to your ticket so that I can check that also? Please bear in mind that our official work hours are from 09 to 17 CET.
When we have an unusually high number of tickets that are coming in . Our response time can take longer than usual and we do apologize for that. But we try to help as best and as fast as we can.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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