We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I work for a university and we regularly test our plugins for accessibility.
We discovered the following issues with wpDataTables:
(1) No screenreader support for in-table search function:
The purpose of the editable cells is not announced to screen reader users.
These cells are simply announced as editable, and a user can enter text, but there is no indication that entering text filters the column, nor any status updates when the filter is applied.
If the user uses the search button at the top of the table, there is no status update that a search has been performed or results have been found.
(2) No visual indication of keyboard focus in tables:
There is no visual indication of keyboard focus as a user navigates through the tables, including the export buttons, sortable heading cells, and search fields.
The only indication that happens is a blinking cursor that appears when the user is in a search field.
(3) Low contrast placeholder text:
The placeholder text in the cells used to filter table content is too low contrast to meet WCAG standards.
(4) Purpose of page links unclear:
Navigation buttons appear below a table when the table content is split up into several pages. These links don’t have very much context, and are announced as “Previous link, 1 link, 2 link, 3 link, Next link." There is help text between the table and the links that describes the displayed content (“Showing 1 to 50 of 137 entries,” for example), and there is a status update when a user selects another page of content (Showing 51 to 100 of 137 entries), so eventually the purpose becomes clear, but out of context the user might not realize the purpose of these navigation links.
We are requesting that these barriers be remediated in an upcoming release of the wpDataTables plugin and that you please reach out if there are questions about these notes.
Hi, Jenna.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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Thank you for pointing out these details, you are right, we need to make these improvements as soon as possible.
At this time, unfortunately, we are still not 100% WCAG compatible, but we plan to do this in the future.
We can't say an exact ETA right now,
because our priority tasks depend on the number of users who ask for a certain development feature, or an improvement;
but we will do our absolute best to work on becoming completely WCAG-compatible as soon as possible.
If you'd like, you can certainly follow our changeLog page, where we state any changes/new features/bug fixes during updates;
and our newsletter, so you're informed about new features, bug fixes, freebies, etc.
Thank you again for your feedback, we have passed this to our developers, they will include these in their tasks for one of the future updates.
Kind Regards,
Miloš Jovanović
[email protected]
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