Hi, I purchased an upgrade to PRO a couple of weeks ago. I've tried deleting the plugin and doing an upgrade both through the Wordpress dashboard and FTP, but the packages function isn't available.
That's what I did. I purchased the PRO upgrade, downloaded the upgraded plugin from the TMS Store and then deleted the previous before installing the new purchase. And it's not showing the packages!
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Did you get a chance to go into the site? The site crashed yesterday, I restored a security copy and it crashed again today with this message -
Fatal error: Cannot declare class Amelia_lessc, because the name is already in use in /home/customer/www/solahimsa.org/public_html/wp-content/plugins/ameliabooking/vendor/oyejorge/less.php/lessc.inc.php on line 15
Please help. Everything was fine until I tried to install the "upgrade". We need this to work without crashing!
I've deleted the plugin with all its tables, charts, etc., used the Sweep plugin to clean the database, reinstalled Amelia and now the plugin isn't even showing its settings (please see the blank screen attachment).
I got the latest update email for Amelia, installed the new plugin file and it's all finally working correctly, for now... I'll keep my fingers crossed.
Hi, I purchased an upgrade to PRO a couple of weeks ago. I've tried deleting the plugin and doing an upgrade both through the Wordpress dashboard and FTP, but the packages function isn't available.
Anyone had trouble with this?
Hello Daniela,
Thank you for reaching out to us.
For that purpose, you need to install the version of the plugin after you downloaded it from the TMS Store.
After that, clear the cache and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello,
That's what I did. I purchased the PRO upgrade, downloaded the upgraded plugin from the TMS Store and then deleted the previous before installing the new purchase. And it's not showing the packages!
Any other ideas?
Hello Daniela,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Uros,
I created an admin account for you. You should have received en email with your login credentials.
Let me know if you don't receive it.
Thanks
Hello Uros,
Did you get a chance to go into the site? The site crashed yesterday, I restored a security copy and it crashed again today with this message -
Fatal error: Cannot declare class Amelia_lessc, because the name is already in use in /home/customer/www/solahimsa.org/public_html/wp-content/plugins/ameliabooking/vendor/oyejorge/less.php/lessc.inc.php on line 15
Please help. Everything was fine until I tried to install the "upgrade". We need this to work without crashing!
Thank you
Hi Daniela,
Have you been able to fix this?
I am getting the same error. I had it with the old version (6.2.3) but also when I update to 6.3.
Best regards,
Laura
Hello Laura,
We will respond to your ticket as soon as possible.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
Please try again. It should work now.
Thanks
I've deleted the plugin with all its tables, charts, etc., used the Sweep plugin to clean the database, reinstalled Amelia and now the plugin isn't even showing its settings (please see the blank screen attachment).
Looking forward to hearing from you soon.
Attached files: Captura de pantalla 2023-05-17 a las 18.34.45.png
I got the latest update email for Amelia, installed the new plugin file and it's all finally working correctly, for now... I'll keep my fingers crossed.
Hello Daniela,
Glad to hear that.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables