Hello Gauthier,

Thank you for purchasing our product, and for reaching out to us.

The reason you can't insert your purchase code is that you still have Amelia's Lite version installed.

Please uninstall the Lite version of Amelia then purge the cache and install the full version and purge the cache one more time just in case and then in Amelia/activation insert your purchase code.

This should help you, try this and let us know if you succeeded.

You can download Amelia from your profile in our store. 

We are sending you a short instruction on how to update Amelia to the latest version.

Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

Hope this helps. 

Looking forward to your reply. 

Hello Rakinul,

Thank you for your help it is always nice to see when our users help each other.

We wish you all the best.

Have a nice day.