I installed Amelia on my client website and I allowed the customers to reschedule their appointments themselves however, while testing the reschedule option, it's not working.
I do have the option to reschedule but all dates are red as shown on the screenshot.
I checked with the settings. I set the option to "rescheduling available til 24h before the date" so I don't think it's due to this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I think I found out what was wrong with the reschedule thing, the appointment was given to the wrong employee (the admin account which doesn't count as an employee thus there were no new appointement dates available)
I don't know what happen since I didn't assign any service to the second employee but I tried redoing it with the right employee and it's working !
I'm sorry for disturbing you and thank you for helping :)
Hello,
I installed Amelia on my client website and I allowed the customers to reschedule their appointments themselves however, while testing the reschedule option, it's not working.
I do have the option to reschedule but all dates are red as shown on the screenshot.
I checked with the settings. I set the option to "rescheduling available til 24h before the date" so I don't think it's due to this.
What can I do?
Thanks
Sophia
Here is the screenshot
Attached files: screenshot.JPG
Hello Sophia,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hello again,
I think I found out what was wrong with the reschedule thing, the appointment was given to the wrong employee (the admin account which doesn't count as an employee thus there were no new appointement dates available)
I don't know what happen since I didn't assign any service to the second employee but I tried redoing it with the right employee and it's working !
I'm sorry for disturbing you and thank you for helping :)
Hello Sophia,
Glad to hear that the issue has been resolved.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables