We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Amelia Plugin Support Team,
I hope this message finds you well. I am reaching out to bring to your attention an issue we are currently facing with a large number of customers who have recurring reservations scheduled on our website from now until the end of the year, using the Amelia Plugin.
While managing these reservations, we have encountered some difficulties when attempting to make changes. Specifically, when customers decide to modify their reserved days and times, such as changing from Tuesdays and Thursdays at 7:00 AM to Mondays and Wednesdays at 7:00 AM, we find it more efficient to delete all their existing reservations and re-register them accordingly. However, we have encountered a problem with the bulk deletion process.
When attempting to delete these reservations in bulk, we have noticed that only batches of 3 or a maximum of 10 reservations are being deleted at a time. This limitation significantly slows down the process, especially given the high number of recurring reservations we have to manage. Therefore, we are seeking your assistance in finding a solution to improve the efficiency and speed of the bulk deletion process.
Is there a way to delete reservations in larger batches or even all at once? Are there any recommended configurations or settings that could help expedite the process? We greatly appreciate any recommendations or guidance you can provide to optimize the bulk deletion functionality within the Amelia Plugin.
Thank you for your attention to this matter. We look forward to your prompt response and assistance in resolving this issue.
Sincerely,
Carlos Atristain
Attached files: Captura de pantalla 2023-05-12 122041.png
Hello Carlos,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Carlos,
Thank you for the credentials.
Unfortunately, I could not log in the back end of your website.
Can you please let me know if you can open the link that you sent me?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Carlos,
Thank you for the update on this.
We have noted this limitation and passed it to our developers and hope that the logic will be changed in the future.
How many appointments in bulk were you able to delete maximally at once?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hellon Uroš
As I told you before, when attempting to delete these reservations in bulk, we have noticed that only batches of 3 or a maximum of 10 reservations are being deleted at a time. This limitation significantly slows down the process, especially given the high number of recurring reservations we have to manage.
I hope your develpers can find a solution on this.
Hello Carlos,
Thank you for clearing that up.
I will have this passed to the developers and hope that it will be resolved in the near future.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables