We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3368694
Urgent Support Ticket: Issue with Client Appointment Status in Amelia Plugin
Closed

Comments

  •  9
    CARLOS ATRISTAIN started the conversation
    May 12, 2023 at 9:09am

    Dear Support Team,

    I hope this message finds you well. I am writing to seek your assistance regarding a critical issue we are facing with the Amelia Plugin. Our primary problem lies in the default status of client appointments, which is set to "Pending". Typically, we manually approve appointments as we receive payment. However, when a client reschedules one of their approved appointments, the status reverts back to "Pending." It is important to note that this issue does not occur in the backend.

    We kindly request your prompt attention and response to resolve this matter as it is the only remaining obstacle preventing us from making the website accessible to the public. Your immediate assistance is greatly appreciated.

    Please let me know if you require any further information or if there are any steps we can take to assist in troubleshooting the problem. Thank you for your attention to this matter.

    Sincerely,


    Carlos

    I will provide you my credentials in private so that you can perform testing.


  •   CARLOS ATRISTAIN replied privately
  •  1,696
    Uroš replied
    May 16, 2023 at 9:50am

    Hello Carlos,

    Thank you for reaching out to us.

    At the moment, this is how it works, but we will work on changing this behavior for one of the future updates.

    Please let me know if you have any other questions.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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