Dear Support Team,

I hope this message finds you well. I am writing to seek your assistance regarding a critical issue we are facing with the Amelia Plugin. Our primary problem lies in the default status of client appointments, which is set to "Pending". Typically, we manually approve appointments as we receive payment. However, when a client reschedules one of their approved appointments, the status reverts back to "Pending." It is important to note that this issue does not occur in the backend.

We kindly request your prompt attention and response to resolve this matter as it is the only remaining obstacle preventing us from making the website accessible to the public. Your immediate assistance is greatly appreciated.

Please let me know if you require any further information or if there are any steps we can take to assist in troubleshooting the problem. Thank you for your attention to this matter.

Sincerely,

Carlos

I will provide you my credentials in private so that you can perform testing.