We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Amelia,
I updated the prices for my services in the Amelia backend, but the change is not showing on my website. Screen shots attached: WP/Amelia and Website.
please help to fix,
best regrds
Franciska Kadar
Attached files: Screenshot 2023-05-11 at 12.08.26.png
Screenshot 2023-05-11 at 12.09.30.png
Hello Franciska,
Thank you for reaching out to us.
Please check for 2 things
1. If you have the latest version of Amelia 6.2.3 if you do not please update it and make sure tp purge the cache
2. Go to employee/edit employee and check the prices for each employee. Individual prices for employees override general prices
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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dear Marco, where should i check my Amelia's version, and how can i update it?
thank u,
Franciska
Oh, I found it!
Prices fixed,
Thank you