Today I have duplicated one of my categories to create a new one. I have selected a new employee, customised the copy, add photo's to the gallery, edited the pricing and it's saved. As expected it has copied over the 'Extras' from the duplicated category and it will not allow me to delete these 'Extras' as they are not applicable to the new one.
When I embed this new category into one of my pages, it shows the new thumbnail image, but uses the old pricing and copy from the original category I duplicated it from?? This is not right!
I also create a brand new category, but know longer want this. And the system will not allow me to delete it!
Can you please check in WordPress users if you have several roles added to this user? For example admin and employee.
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
I've looked at the two 'users' both are set to 'Admin' (see below) and are not used for 'Amelia' Employee or Shop Manager. I've used both and Amelia will still not allow me to delete extras or services! Very frustrating. How do I purge cache? I've not tried that yet!
What should be an easy configuration of my services is proving to be very very frustrating. I'd welcome your speedy response to helping me progress with using Amelia. Thank you. Sean
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi Marko, When I'm logged in as my primary admin account WaLa7684, it won't let me delete any service or extras I choose.
This is just an example.
I've tried my other admins and even as an Amelia manager or employee and can't delete stuff. When I try and delete a service it the Amelia logo just does this for ages and I then refresh the browser and the service is still there:
This never used to do this. So there is clearly a bug in my Amelia system. Please advise ASAP. Thank you.
Hello Marko, I'm still having this problem where I cannot delete Extras on my services. See attached. I did not understand your last message. Please advise. Thank you. Sean
You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there.
Today I have duplicated one of my categories to create a new one. I have selected a new employee, customised the copy, add photo's to the gallery, edited the pricing and it's saved. As expected it has copied over the 'Extras' from the duplicated category and it will not allow me to delete these 'Extras' as they are not applicable to the new one.
When I embed this new category into one of my pages, it shows the new thumbnail image, but uses the old pricing and copy from the original category I duplicated it from?? This is not right!
I also create a brand new category, but know longer want this. And the system will not allow me to delete it!
See attachments.
Please help ASAP.
Thank you.
Attached files: Amelia1.JPG
Amelia2.JPG
Hello Sean,
Thank you for reaching out to us.
Can you please check in WordPress users if you have several roles added to this user? For example admin and employee.
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Marko,
I've looked at the two 'users' both are set to 'Admin' (see below) and are not used for 'Amelia' Employee or Shop Manager. I've used both and Amelia will still not allow me to delete extras or services!
Very frustrating.
How do I purge cache? I've not tried that yet!
What should be an easy configuration of my services is proving to be very very frustrating.
I'd welcome your speedy response to helping me progress with using Amelia.
Thank you.
Sean
Hello Sean,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Sean,
You have 86 services can you please tell what exactly you want to be deleted so that we can check this out?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko,
When I'm logged in as my primary admin account WaLa7684, it won't let me delete any service or extras I choose.
This is just an example.
I've tried my other admins and even as an Amelia manager or employee and can't delete stuff.
When I try and delete a service it the Amelia logo just does this for ages and I then refresh the browser and the service is still there:
This never used to do this. So there is clearly a bug in my Amelia system.
Please advise ASAP.
Thank you.
Hello Sean,
Thank you for reaching out to us.
You have this error in your console
This looks like the issue is with your hosting provider. Can you please reach out to them and check this and let us know how it goes?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Marko,
I'm still having this problem where I cannot delete Extras on my services. See attached.
I did not understand your last message.
Please advise.
Thank you.
Sean
Attached files: Amelia111.JPG
Hello Marko,
I contacted my host and they have now sorted the issue.
Thank you.
Sean
Hello Sean,
You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables