Hi, I have opened a private ticket #3339755 over a month ago April 3, 2023. The problem haven´t solved and the customer service person, who I have been writing to, hasn´t done any fixing in my Wp/Amelia. As you can see from the messages, I  have sent detailed information about the problem with lots of screenshots and also a screen recording, which he asked, where the problem can be seen (This was sent to his email cause the file was too big to attach here). He told me one week ago, that he has sent this case to a level 2 team. After that I sent the recording and message to him. I asked him to inform me that he has got the video and that he will direct it to level 2 team. 

He hasn´t answered to me and also nobody has contacted me from the level 2 team. Cause I have offered him a temporary login link to my wp-pages, I can also see, that nobody has been in  my pages working with them last days. 

Could someone help me? This has taken so long and nothing has been done to solve this problem. My company suffers from this problem and I really must have this solved finally.

Kind regards, Tuija Möttönen

Hi, I did the testing and the same problems are still there. 

You wrote, that the problem should be resolved now. Who tried to resolve it and how/what was done? I ask this because, I see from my Wp, that someone from Amelia has used the temporary login link almost at the same time when you sent the previous message to me so how anyone could have done any fixing during couple of minutes? 

This has taken over a month now and I sent this public ticket in order to try to ask someone else than you to help me cause you haven´t done anything to solve this; you haven´t said that you have even tried to do anything. I have asked and asked updates in order to get to know what has been done and you have not told me anything. 

Have you directed this to the level 2 team as you wrote me over a week ago? I think the person who is fixing the problem should write to me not you. 

-Tuija

Hi, I cleared the Wp cache and the browser cache and did the testing but the problem still occurs. 

-Have you directed this issue to the level 2 team as you have said? Will someone contact me from there? It is clear that you can´t fix this because you have "tried" to do it over a month now so as we agreed, please direct this to the level 2 team/to a person who can fix this fast. 

-I have asked you but you haven´t answered; Have you got the screen recording(which you asked me to do for you) and I sent it to your email? Have you directed it and the message where I tell what is to be seen in the recording, to this level 2 team?

-Tuija

Hi, I will do the testing now and I sent the screenshots as a private message.

EDIT: I now sent the screenshots as a private message. The same problem still occurs as you can see from the pictures.

Hi, I sent you private message with screenshots; some problems are solved but some are still there.

Hi, I sent you a private message 4 days ago on Thursday and haven´t got any answer. In the message I tell you in detail which problems have been solved and which still occur. 

Could you please answer to my message and tell what are you doing to solve the problems?

Greetings, Tuija

Hi,

Before I can do the testing, I need answers to this questions:

- You wrote to me: "I can see that you have some notifications disabled, can you please check each of them as this affects the sending of those notifications." What do you mean, what do I have to check? I have enabled those notifications which I want to use. Do I have to enable all af them or what?

-I also watched the video but didn´t understand what you want me to do. You don´t change anything in the video. Could you please provide me written guide what to do.

I do the testing after the false DateTime has been modified so that I can see in the same testing is it solved. Hoping to hear from you soon and I can make the testing and let you know how it works!

-Tuija

Hi, thanks for the video, I now changed the DateTime to "Ajanvarauksen ajankohta".

Why I have to enable the "appointment rejected" notification? I have enabled the "appointment canceled", what is the difference between these two notifications? 

As I have told, when I cancel the meetings or packages, the customer gets that "appointment canceled" notification, which is enabled, but the link to the customer panel doesn´t work.

-Tuija

Hi,

- Why I have to enable the "appointment rejected" notification? I have enabled the "appointment canceled", what is the difference between these two notifications? 

- There´s a new update on Amelia, can I do it simply in my wp plugin list by clicking "update Amelia"? I just wonder can I do it this way, cause it is the most easiest  way compared to uploading the new version and then deactivating etc. In the email from Amelia it tells to upload the new version.

Here´s a screenshot of wp plugin list, and there´s that yellow line which says "update now". Can I use it?

-Tuija

Hi, I updated the plugin and now there´s this 6.3 version of Amelia.

I also added the "rejected" notification for customers and employee.

I did the testing and the notifications were fine except in the case when a customer buys a package of services and doesn´t book any meeting at the same time: In this situation when canceling the package from the backend, I as an employee don´t get the package canceled notification. Also this same occurs when customers buys a package of services and books 1 appointment at the same time; when canceling the package from the backend I don´t get a notification. 

Greetings, Tuija