We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Gentlemen, the topic I am referring to , but I have not found a satisfactory answer. I need to migrate tables (or the whole addon) from the old webserver to the new one . However I need to migrate only wpdatatable addon - not the whole site. Or at least separate tables that are but from a JSON endpoint. I don't need their content but the settings of each of them (conditional formatting, column settings, visibility etc.) Is there any way to achieve this ?
Hi, Martin.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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When you are moving on live site from local or stage site (or vice-versa) we can suggest using Plugin Duplicator. We use it and it's working fine because it will transfer all the files and also the tables to the database.
But i realise you said that this is not convenient, since you do not want to move the entire site, but just our plugin settings for tables.
Other than cloning the site, another option would be to copy all database tables (wp_wpdatatable_#)
along with tables wp_wpdatatables, wp_wpdatacharts, wp_wpdatatables_rows and wp_wpdatatables_columns.
Then, in wp_options table, you would also need to export the following option_names:
That would move all the options+settings as well.
It is rather cumbersome to do all this, but unfortunately, at the moment, it's the only way.
Important to note, for tables linked to an existing data source, you would need to change the file path, because at the moment the file path depends on the domain, so if you change the domain, the URL to the file sources will also have to be changed.
Our developers will be working on adding an easier solution to export everything, but we can't say an ETA on this.
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I hope this helps, let us know if you have any questions.
Kind Regards,
Miloš Jovanović
[email protected]
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