Hello. I'm having trouble with the notification emails when someone makes a reservation.
At first, I thought it was because I was using PHP mail, but a couple of days ago I changed it to SMTP. The first day it was working fine with SMTP, but today I'm facing the same problem.
Some of my clients are not receiving any notification of the appointment, and neither am I.
When I send the test email on the notifications panel, it works fine.
In addition, to make the reservation the client has to pay with the woocommerce gateway, and sometimes they don't receive the woocommerce invoice also.
An issue with email notifications could be caused by several reasons:
Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
Your website has a PHP version of less than 7.
The credentials are not correct.
There's something else blocking the notifications from being sent.
If you're using Gmail, please check out this article for detailed setup instructions.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Hello. I'm having trouble with the notification emails when someone makes a reservation.
At first, I thought it was because I was using PHP mail, but a couple of days ago I changed it to SMTP. The first day it was working fine with SMTP, but today I'm facing the same problem.
Some of my clients are not receiving any notification of the appointment, and neither am I.
When I send the test email on the notifications panel, it works fine.
In addition, to make the reservation the client has to pay with the woocommerce gateway, and sometimes they don't receive the woocommerce invoice also.
So I'm not sure what the problem is...
Hello Luis,
Thank you for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Luis,
Please check the following article on how to do that.
Looking forward to hearing from you.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Luis,
Can you please update the plugin to the latest version (6.2.3), test it out, and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Luis - are you using Cloudflare?
Hello Prateek,
Have you had the similar issue with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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I was having similar issues (described in another ticket) but it turns out it was Cloudflare's Super Bot Fight mode was causing the problem.
Prateek, thank you for sharing that.
Let's see if it this helps Luis.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables