We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
We have this ongoing issue for months now, customers are being charge less amount than what is set on the system. we have tried got update, we have now even spent more money on updating the plugin thinking this was the reason. we are a community organisation with budget limitations, we need customers to be correctly charged.
attached are the pricing that is correct when someone tries to book it is less
Please can this be resolved we are really need this to work
Thanks
Charmaine
Attached files: Screenshot 2023-05-05 at 16.51.09.png
Hello Charmaine,
Thank you for reaching out to us.
Can you please check if there are different prices set up for the individual employees?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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