We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We started having issues with some charts created in highcharts.js - tooltips disappeared for some charts after new browser versions released. After we updated wpdatatables to the latest version 5.5. is resolved some problems but not all. It is happening only in blink browsers (chrome, edge, opera) and works fine in Firefox and Safari on Mac. Also, tooltips looks fine when I'm looking at chart in designer mode.
Attached files: Highcharts_tooltips_problems.docx
Looks like our problem, we can close the ticket
Hi, Vladimir.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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Yes, i am unable to reproduce the issue from my end, when we visit the page with the charts,
on Chrome, Mozilla and Edge it looks the same with proper tooltips.
Just a couple of screenshots with Mozilla and Edge for demonstration :
It seems it might be a browser issue or a caching issue.
I would advise purging cache on the WordPress by any caching plugin,
and to clear the cache and cookies of the browser from the device where you saw the issue.
We will be here, let us know if you need any assistance from our end.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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