I am beside myself. Customer books a service and Amelia will not send out notifications. Something is wrong. The system should automatically send out a welcome email and a receipt. Please help me get these settings right. I pay too much money for this service not to work. the customer is getting nothing by email.
An issue with email notifications could be caused by several reasons:
Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
Your website has a PHP version of less than 7.
The credentials are not correct.
There's something else blocking the notifications from being sent.
If you're using Gmail, please check out this article for detailed setup instructions.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
I am beside myself. Customer books a service and Amelia will not send out notifications. Something is wrong. The system should automatically send out a welcome email and a receipt. Please help me get these settings right. I pay too much money for this service not to work. the customer is getting nothing by email.
Please fix this!!!
Tod Eltzroth
Hello Tod,
Thank you for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Kind Regards,
Uros Jovanovic
[email protected]
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