I am writing to report an issue I am facing with the SMS Notifications service. Specifically, I have noticed that the service logs me out intermittently, prompting me to re-login to access my balance and related information. This is concerning because I am unable to determine when the service logs me out, and as a result, it fails to send SMS notifications to my customers.
I would appreciate your assistance in resolving this issue. Please let me know if there are any measures I can take to address this problem.
First of all please check if you are using the latest version of Amelia.
If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:
After that, please try sending an SMS to your number to send a test notification to check if it worked or not.
Please note: SMS often has a status queued but is actually sent.
It is not refreshed automatically.
You have to press the little refresh icon next to the "queued" status, to see the actual message status.
If it does not work, can you please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) if they can ping our server?
pingsmsapi.wpamelia.com
Also, can they whitelist this IP address: 116.203.87.139?
Dear Support Team,
I am writing to report an issue I am facing with the SMS Notifications service. Specifically, I have noticed that the service logs me out intermittently, prompting me to re-login to access my balance and related information. This is concerning because I am unable to determine when the service logs me out, and as a result, it fails to send SMS notifications to my customers.
I would appreciate your assistance in resolving this issue. Please let me know if there are any measures I can take to address this problem.
Thank you for your attention to this matter.
Sincerely, Stergios
Hello Stergios,
Thank you for reaching out to us.
First of all please check if you are using the latest version of Amelia.
If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:
Updating the plugin to the latest version
After that, please try sending an SMS to your number to send a test notification to check if it worked or not.
Please note: SMS often has a status queued but is actually sent.
It is not refreshed automatically.
You have to press the little refresh icon next to the "queued" status, to see the actual message status.
If it does not work, can you please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) if they can ping our server?
ping smsapi.wpamelia.comAlso, can they whitelist this IP address: 116.203.87.139?
I look forward to your reply.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
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